WebXNest
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Shipping and returns

How product orders ship, how long they take, and what we do if something isn’t right.

Last updated October 22, 2026

Shipping

Every product order ships free within the United States. We don’t ship outside the US at the moment. When your order ships, we email you the tracking number.

Production times

Every product is custom made to order with your design, so it takes time to produce. The clock starts when you approve your digital proof or mockup. Typical times from approval to delivery:

  • Metal business cards: about 3 to 4 weeks
  • Metal NFC business cards: about 4 to 5 weeks, or 6 to 8 weeks for 1,000 or more
  • Embroidered caps: about 2 to 3 weeks for up to 55, or 5 to 6 weeks for larger orders
  • Embroidered dad hats: about 2 to 3 weeks for up to 24, or 6 to 7 weeks for larger orders
  • Mugs: about 2 to 3 weeks for up to 99, or 5 to 6 weeks for larger orders
  • Tumblers: about 2 to 3 weeks for up to 52, or 5 to 6 weeks for larger orders
  • Tote bags: about 2 to 3 weeks for up to 40, or 5 to 6 weeks for larger orders
  • Everything else: the time is on your quote

These are estimates. If your order will take longer, we tell you before it’s late. Need it by a date? Put it in the “Needed by” field or call us before you order.

Changes and cancellations

You can change or cancel your order for a full refund any time before you approve your proof. Once you approve it, production starts and the order can’t be cancelled.

Returns

Because every item is made to order with your logo or details, we can’t take returns or exchanges if you change your mind, order the wrong quantity, or approve a proof that has a mistake in it. Please check your proof carefully.

Damaged, defective or wrong items

If your order arrives damaged or defective, or doesn’t match the proof you approved, email info@webxnest.com within 14 days of delivery with your order details and photos. We’ll remake the affected items or refund them, at no cost to you. If we need anything sent back, we pay the return shipping.

Refunds

Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it.

Questions

Call (626) 692-4330 or email info@webxnest.com.